Terms & Conditions

Orders for products supplied through our website are subject to our terms and conditions of order. If you do not wish to be bound by these terms and conditions please do not place an order with us.

We assure you of our discretion and respect your privacy. Your personal details are never used without your consent. At any time you can contact us and ask for personal details to be amended and any communication from us to cease. Please see our Privacy Policy & Cookies page for more inormation.
Prices are shown on our website may from time to time be promoted, in such cases all prices will be displayed on our website.  All prices are subject to change without notice.
Product Availability
We cannot guarantee product availability on any specific item, the supply of which is subject to stock availability at the time of ordering. We will contact you if there are any supply issues with your order.
Postage & Packaging costs will be displayed at the checkout. For delivery classes and times please see the Postage & Packaging page on the website.
All goods are dispatched promptly after creation of your order, using relevant packaging to ensure safe and secure delivery.
We want you to be very pleased with your purchase. If you are unhappy in any way you should let us know in writing via email to 
Notice of Cancellation
You have the right to cancel your order at any time prior to dispatch of the goods. This right can be exercised by sending a written note of cancellation to us at the email address lisa@sturgeweber.org.uk. If you cancel your order, any sum paid by you or on your behalf shall be repayable to you.
If the goods have been dispatched and you require the order to be cancelled, please accept the delivery as normal and arrange for the goods to be returned to us. On receipt we will issue a full refund minus any delivery charges.
Products damaged on arrival
We will immediately replace any damaged or defective product provided that we are notified in writing at within 5 days of your receipt of the goods. If we cannot replace the defective item we will offer an alternative or refund you in full. We will also refund your postage cost in returning the product to us.
Quality guarantee
We guarantee the quality of every item and will replace any defective item which is returned within 28 days of delivery. Fair wear and tear accepted.
Returns procedure
Please contact us at or telephone  in respect of any returns.
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